Job Description
G.M
² To
Maintain efficient and good service
² To
maintain effective control of raw material,labour and equipment costs used in
food and beverage
² Be able
to use the budget paoperly
² Maintaining
of ffod standard
² Hygiene
and safety standards
² Have a
meeting with all staff to discuss about food improvement
² Staffing
(Training and Recruiting)
² Handling
customer complaint
² Be able
to handle and solve any problems
SUPERVISOR
² Coordinates
² Assist
manager’s job
² Supervises
and/or controls the work of other employed waiting staff.
² Service
for custromers
KITCHEN
HAND
² Cleans
cooking utensils
² Assists
cooks in the preparation of food or cooking
² Maintains
the standards of cleanliness in the working area as determined by management.
CATERER’S
ASSISTANT
² Involves
portioning and preparing fresh food, setting, clearing and cleaning of tables
and equipment.
² Taking
reservations.
² Preparing
the restaurant.
² Greeting
the customers.
² Promoting
food and beverage.
² Liaising
with kitchen.
² Farewelling
guests.
² Stocking
and control.
BAR
ATTENDANT
² Preparing
and serving a range of drinks.
² Maintaining
cleanliness of all surfaces, equipment and glassware.
² Payment
handling.
² Greeting.
² Farewelling.
² Restocking.
² Opening
and closing procedures.
² Making
recommendations and selling.
² Prepares,
mixes and dispenses drinks including cocktails and specialist alcoholic
beverages.
² Coffee
making
WAITER/WAITRESS
To responsible for all duties,mainly to
serve food and beverages and to ensure to meets the expectation of our customer
² Preparation
² Receives
customers
² Promoting
food and beverage.
² Takes and
checks bookings and receives payment for food and beverage.
² Takes
orders and delivers to the customer, cleans and clears tables and performs
supplementary duties in kitchen functions.
² In
addition to the above, a specialist is required to carve or cook in the dining
room or at the table.
² Payment
handling.
² Dispenses
alcoholic and non-alcoholic beverages at the request of the waiting staff or
customer’s order.
² Work
according to instruction given or work schedule
² Report
any work,wearing clean uniform at all times
² Have
fully understanding of the restaurant’s operation policies and procedures
² Farewelling
guests.
² Participation
in staff traning and other program
² Maintaining
a good teamwork relationship with staff
² Maintaining
high standard of personal appearance and hygiene at all times
SECURITY PERSONNAL
² Drives,
parks, and returns customers’ cars from public parking areas outside of the
café/restaurant premises.
JOB CLASSIFICATIONS
GRADE 1/LEVEL 1
DUTIES：
An employee who is engaged in any of the following:
² Picking up empty glasses.
² Emptying ashtrays.
² General assistance to food & beverage
attendants of a higher grade, not including service to customers.
² Removing food plates.
² Setting and/or wiping down tables.
² Cleaning and tidying of associated areas.
TRAINING：
The Hospitality Sector
GRADE
2/LEVEL 2
An employee who has not achieved
the appropriate level of training and who is engaged in any of the following:
² Supplying, dispensing or mixing of liquor including
the sale of liquor from the bottle department.
² Assisting in the cellar of the bottle department.
² Undertaking general waiting duties of both food
and/or beverage, including cleaning of tables.
² Receipt of money.
² Engaged on a snack bar.
² Engaged on delivery duties.
TRAINING：
² Introduction to Food & Beverage
² The Hospitality Sector
² Food Production – the Kitchen
² Interpersonal Skills
² Occupational Hygiene
² Customer Relations
GRADE
3/LEVEL 3
An employee who has the
appropriate level of training and is engaged in any of the following:
² Supplying, dispensing or mixing of liquor including
sale of liquor from the bottle department.
² Assisting in the cellar of bottle department, where
duties could including working up to four hours per day (averaged over the
relevant work cycle) in the cellar without supervision.
² Receipt of money.
² Taking reservations, greeting and seating guests.
² Assisting in the training and supervision of food
and beverage attendants of a lower grade.
² Engaged on delivery duties.
² Attending a TAB and/or Lotteries Commission
terminal.
² Operation of a mechanical lifting device.
TRAINING：
² Occupational Safety, Security & First Aid
² Completion of a traineeship, or the above modules,
plus:
² Plus choice of three of the following, one of which
must be related to job:
² Bars & Service of Drinks
² Restaurant: Preparing For Service
² Restaurant Service
² Wine & Wine Service
² Cellar Operations
² Bottleshop Operations
² One to One Job Instruction
² TAB
² KENO
² Forklift Driver’s Licence
GRADE
4/LEVEL 4
An employee who has the
appropriate level of training and is engaged in any of the following:
² Full control of cellar or liquor store (including
the receipt, delivery and recording of goods within such an area).
² Mixing a
range of sophisticated drinks.
² Supervising
food & beverage attendants of a lower grade.
TRAINING：
² Advanced Interpersonal Skills
² Sales & Marketing
² Patron Care
² Advanced Cocktail Knowledge
² Advanced Cellar Operations
² Ordering & Control of Stock
² Advanced Wine Knowledge
² Supervision &
Training
GRADE
5/LEVEL 5
An employee who has the appropriate
level of training in waiting or who has passed the appropriate trade test and
as such carries out specialised skilled duties in a free dining room or
restaurant.
TRAINING：
² Advanced Interpersonal Skills
² Advanced Cuisine /Wine Knowledge
² Sales & Marketing, Patron Care, Silver Service
²
GRADE
6/LEVEL 6
An
employee who has the appropriate level of training including a supervisory
course and who has the responsibility for supervision, training and
coordination of food & beverage staff, or control for a bar or series of
bars.
TRAINING：
² General Administration, Ordering & Control
Procedures
² Staffing , Supervision,Training
² Food & Beverage Administration
QUALITY SERVICE
² Knowing
the employer’s expectations
² Good
working conditions
² Knowing
your work-mates’ expectations
² Understanding
of service/work ethics
² Knowledge
of level and award considerations
² Communication
² Training
PERSONAL ATTRIBUTES
² Honesty
² Dedication
² Punctuality
² Attitude
² Appearance
² Communication Skills
² Loyalty
² Flexibility
² Sense Of Humour
²
PERSONAL QUALITIES
² Dress
² Hygiene
² Etiquette
² Communication
² Service ethics
ATTRIBUTES OF A GOOD TEAM MEMBER
² Tolerance
² Honesty
² Commitment and dedication
² Cooperation
² Trust and support for
other team members
² Recognition of team goals
and effort
² Readiness to meet needs of
team members.
QUESTIONS TO ASK DURING THE INTERVIEW
Greeting and welcome
Tell me a little about yourself
Why do you want to join S.H.E?
How do you understand this job you apply for?
What is your experience in your last job?
What experience you got could help you do the job you apply
for well?
What is the best time for you to work?
When you are not available?
If one of your friends is sick ,can you come on that day ?
Are you available to work overtime when necessaty?
What is your hobbies?
Do you like single or team work ?
What is your goal in your life?
Talk about current coffee shop marketing.
What do you want to
be in the next fives years?
Do you speak more then one language?
Describle your previous work experience>which one you
like best?
Your expected salary.
Do you have any other skills?
Do you think why we should employ you ?
What difference do you think between you and other
candidates?
Thank you .
CUSTOMER SURVEY
Dear guests please let us take up
a moment of you to fill the customer survey form, it will be very helpful to
our business if you let us know how will be better we serve, what kind of
beverage you like best… Follow the marks of 1 Poor, 2 satisfactory, 3 good and
4 excellent
|
Quality of
snacks
Quality of
beverage
The variety of
beverage
The staff sevice
skills
Atmosphere
The price
We hope to know if you like come
back next time, and if our bar is good please tell your friends and relative,
if it not good please let us know, we will try our best to satisfy your
requests!
If you have any suggestion please
tell us! Thanks very much!
Name Address
Phone No Signature
